Flexible Deployment for Enterprise and Government Requirements
CX Suite can be deployed according to your organisation's security, compliance, infrastructure, scalability, and operational requirements — with full support across five deployment models.
Deployment Designed Around Your Governance Model
Different organisations operate under different levels of regulatory control, infrastructure maturity, data sensitivity, and governance requirements. CX Suite is designed to provide deployment flexibility, allowing organisations to choose the model that best supports their technical environment and long-term service strategy.
On-Premise
Full Infrastructure and Data Control
On-Premise deployment is suitable for organisations that require full control over infrastructure, internal network access, security policies, data hosting, and operational governance.
- Government agencies
- Regulated environments
- Strict data residency requirements
- Internal data centre operations
- Highly controlled network environments
- Full control over hosting environment
- Internal security policy alignment
- Direct infrastructure ownership
- Suitable for sensitive workloads
- Strong compliance support
Private Cloud
Dedicated Cloud Environment with Enterprise Control
Private Cloud deployment provides a dedicated cloud environment for organisations that require scalability and managed infrastructure while maintaining stronger control over security, access, and data isolation.
- Enterprises and GLCs
- Public sector cloud environments
- Organisations requiring dedicated resources
- Secure digital service platforms
- Dedicated environment
- Scalable infrastructure
- Strong access control
- Better resource flexibility
- Suitable for enterprise workloads
Public Cloud
Scalable Cloud Infrastructure for Faster Growth
Public Cloud deployment enables organisations to leverage scalable cloud infrastructure, faster provisioning, elastic capacity, and modern cloud-native operational practices.
- Fast-growing organisations
- Digital-first service teams
- Scalable customer service operations
- Multi-location teams
- Organisations seeking infrastructure flexibility
- Faster deployment
- Elastic scalability
- Reduced infrastructure burden
- Cloud-native availability options
- Flexible resource optimisation
Hybrid
Balance Control, Compliance, and Scalability
Hybrid deployment combines on-premise and cloud environments, allowing organisations to keep selected workloads or data within controlled infrastructure while using cloud services for scalability, digital channels, or analytics.
- Mixed infrastructure requirements
- Government transformation programmes
- Regulated industries
- Multi-system environments
- Phased modernisation initiatives
- Flexible workload placement
- Supports phased migration
- Balances control and scalability
- Enables integration with existing systems
- Suitable for complex enterprise architecture
SaaS
Fully Managed Platform for Faster Adoption
SaaS deployment provides CX Suite as a managed subscription-based platform, reducing infrastructure overhead and enabling organisations to adopt customer experience capabilities faster with continuous platform improvements.
- Organisations seeking quick rollout
- Teams with limited infrastructure capacity
- Subscription-based operating models
- Multi-tenant service delivery
- Modern SaaS adoption strategies
- Faster implementation
- Lower infrastructure management burden
- Continuous platform updates
- Subscription-based model
- Easier scalability
- Managed platform operations
Deployment Model Comparison
Use this comparison to identify the deployment model that best aligns with your organisation's infrastructure, governance, and operational priorities.
| Deployment Model | Best For | Infrastructure Control | Scalability | Management Responsibility | Typical Use Case |
|---|---|---|---|---|---|
| On-Premise | Government, regulated industries | Full | Manual | Organisation | Sensitive data, strict compliance |
| Private Cloud | Enterprises, GLCs, public sector | High | Managed | Shared | Dedicated enterprise workloads |
| Public Cloud | Fast-growing, digital-first teams | Standard | Elastic | Provider | Scalable, multi-location operations |
| Hybrid | Mixed infrastructure, phased migration | Flexible | Mixed | Shared | Complex enterprise architecture |
| SaaS | Quick rollout, limited IT capacity | Minimal | Automatic | Provider | Subscription, rapid adoption |
Deployment Designed Around Your Governance Model
CX Suite is designed to adapt to organisational realities. Whether the priority is data sovereignty, regulatory compliance, operational resilience, cost efficiency, or faster time-to-market, the platform can be deployed in a way that aligns with your governance framework and digital transformation roadmap.
Discuss the Right Deployment ModelData Sovereignty
Maintain control over where your data resides and how it is accessed, critical for government and regulated organisations.
Regulatory Compliance
Support alignment with internal governance frameworks, data policies, and regulatory requirements specific to your sector.
Operational Resilience
Choose the deployment model that best supports your business continuity, disaster recovery, and uptime requirements.
Cost Efficiency
Align infrastructure investment with operational priorities — whether capital expenditure or operational subscription models.